You can modify or cancel an order by contacting our customer service via the request form or Whatsapp, provided that it is not an order with EXPRESS delivery.

In the case of an order with STANDARD delivery it will be possible to modify or cancel it only if the order status (visible in Account > Orders) is " Order confirmed " or " Product search ".
Once your order status is at " In transit to Anywhim " or later, you will no longer be able to modify or cancel your order. In this case, don't panic, you just have to wait for the order to be delivered to you and carry out the classic return procedure.

If your order meets these requirements , please take your order number (preceded by a #) which you will find in your order confirmation email, then contact us via one of the following methods:
Whatsapp :
+39 389 121 3499
We are available from Monday to Friday from 09:00 to 19:00

Request form :
Open an inquiry form by clicking here .
Our team will respond within 24-48 working hours.

Once you have received the product, you can request a refund within 14 days of receiving the package, taking care to respect the conditions for returns.
The return shipping costs, equal to €15 for orders from Italy , are paid by the Customer and will be deducted directly from the refund once the return has been processed.
Fill out the return request form below, within 24 hours you will receive an email containing the shipping label and the necessary instructions.
In order for the return to be accepted, the following conditions must be respected:

1. The product must never have been worn
2. The product must be returned with the following elements: original box, accessories and above all the seal still attached . Otherwise, the exchange will be rejected .
3. The item must be protected by double packaging (the original package or a special cardboard box).
4. The return form must be inserted inside the package.

Once your return has been examined and validated by our teams, our customer service team will send you a refund equal to the value of the initial order (excluding shipping and return costs) using the payment method you used to make the order. 'purchase.
Please note: we do not accept exchanges on socks and cleaning kits.
If the return is rejected by our team, it will be possible to get the product back; however, you will have to pay for shipping costs.